Job Description

• 8+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design.
• Experience in influencing senior leaders/stakeholders.
• Strong instructional design skills, including evaluation methodologies; experience with global design.
• Program management skills, including managing details, and keeping multiple tasks/projects on track.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions.
• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.

Job summary
At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) leader to implement our strategy and roadmap on developing Amazon's Customer Service leaders in India and the Asia-Pacific region. This is an individual contributor role on a highly collaborative team. This individual must be self-driven and have the experience, capability, and confidence to interface effectively with senior leaders and multiple stakeholders. This position is located in Hyderabad, India, and requires travel up to 25%.
Key job responsibilities
Critical Responsibilities and Skills:

• Create and implement the LD strategy and annual roadmap for Customer Service stakeholders in India and the Asia-Pacific region.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Design and implement LD programs; produce instructional materials and performance support materials (such as job aids); design evaluation methods to determine impact of program.
• Assist in implementing the annual needs analysis to determine the LD skills needed for stakeholders in the region.
• Create and implement effective change management processes.
• Provide leadership development coaching to senior Customer Service leaders.
• Collect, analyze, and report to stakeholders meaningful LD metrics.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Exhibit superior communication skills including interpersonal communication, written communications, and classroom and virtual facilitation skills.
• Demonstrate strong business and HR acumen, including strong problem solving skills, critical thinking, and a willingness to be vocally self-critical.
• Master's Degree in a related discipline.
• Executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Familiarity with business, financial and process improvement tools, concepts and methodologies.

Experience working in a customer center environment.