Job Description

Job Family Descriptor
I) Position Summary

a) Key Objective / Purpose of the Job:
The key objective of the position is to provision IP/ MPLS based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. The incumbent will also act as SPOC for the Project and scopes defined. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes.

b) Major Activities

• Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
• The position is also responsible for testing the configured customer services L3 VPN/ L2 VPN/ Internet/IZO/EAS to the deliverable parameters (SLA) before handing them to Service Assurance teams.
• The position requires coordinating with various teams for provisioning related issues and resolving the same.
• Act as SPOC for the Projects and scopes defined for implementation derivations and task planning. Escalation support for 24x7 shift activities along with technical discussion.
• Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
• The above mentioned configuration and testing of services to be done on primarily on Cisco and Juniper devices.
• Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
• Provisioning of customers on various NNIs (L2 and L3 NNIs).
• Provisioning of AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform.

II) Person Specification:
a) Essential Qualifications:
Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 8 years of work experience.

b) Requisite Skills:
\xef\x83\x98 Technical

Telecom Experience. Sound knowledge of products and services. Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Nokia (Alcatel), Cisco and Juniper routers is a must.

\xef\x83\x98 Functional

Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly & efficiently.

Good Interpersonal skills matters.

Systems and process knowledge are key drivers on the job.

\xef\x83\x98 Behavioral

• Systematic approach towards work areas.
• Good analytical skills
• Ability to work in team
• Should be able to cope up excellently under stressful circumstances.
• Good communication skills

c) Work Experience

Should have worked in a service provider\xe2\x80\x99s environment where network device configuration and maintenance would have been a Core activity. Familiarity with Cisco,Nokia(Alcatel) and Juniper equipments and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is mandatory.

Certifications: CCIP/ CCNP, Cisco ENCOR. CCIE would be an added advantage.

8-10 years\xe2\x80\x99 experience in Networking field.
Broad outline of the Role Handle the allocation of orders among teams. Provide guidelines for processing of orders. Handle major escalations. Conduct meetings with service assurance to discuss provisioning issues. Participate in meetings with other cross-functional teams (including engineering, product, configuration teams, field operations) around new solutions and requirements. Conduct weekly review meetings with back end teams. Participate in all team meetings. Provide inputs around automation opportunities.

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Provisioning and Configuration Management. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.

May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff.
Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Work-group/team focus.

Education: BE (MBA) Diploma - BE Equivalent
Experience: 4-8 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills