Job Description

Responsible for all activities on Front Desk in any area of the hospital. Provide a link between Hospital, Patients, Consultant or other users. Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services. To act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance to SRV brand.

Undertake duties in accordance with departmental policies and procedures

To be fully conversant in all areas of Front Office: either Front Office or other areas where patients are "arrived" in a department

Meet and greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the SRV Hospital brand

Provide efficient and effective administrative support

Issue and coordinate Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.

Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all front office queries and complaints in a courteous and timely manner

Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.

Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.

Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.

Check, bill and post on a daily basis all charges for Clinical or other areas as required.

Implement manual procedures during computer downtime and transfer information when system is reinstated.

Make follow-up bookings for patient after appointment

Assist patient with booking further tests or consultations

Be responsible for the reporting of accidents, untoward occurrences or problems and record such incidences according to Hospital policy

To use proper channels of communication for any problems or grievances related to work

Handle minor complaints with immediate action and follow up.

To be involved in ongoing training for all staff within the department

Liaise and cooperate with other departments ensuring the smooth running of

The Front Desks

To be responsible for the Health and Safety of all people. To be involved in ongoing training for all staff within the department

Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms, emergency equipment and exits

Prepare MIS Reports

To participate in the appraisal scheme in accordance with Hospital policy

Ensure to support adequate manpower ratio is maintained at the front desk and responsible for providing solutions and training to team.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Work Location: In person