Job Description

1. IT Infrastructure Management

Ensure smooth functioning of all IT infrastructure across HO, factory, and retail stores.

Oversee installation, configuration, and maintenance of hardware, networks, printers, POS systems, and security systems

Conduct preventive maintenance checks and manage AMC vendors.

2. Retail Store IT Audits (30-40 stores)

Regular audit of IT systems in all retail stores to ensure compliance, performance, and data integrity.

Monitor system usage, software updates, hardware health, and POS performance.

Identify gaps and provide immediate support or escalation for resolution.

Maintain proper documentation of all audits with actionable feedback.

3. Software Management & Wizapp Expertise

Act as the internal champion for Wizapp (POS, Inventory, Billing, CRM).

Train store staff and internal users on Wizapp modules and troubleshoot system issues.

Coordinate with Wizapp support team for enhancements, bug fixes, and integration needs.

Monitor daily sales sync, reports, stock transfers, and transaction accuracy via Wizapp.

Ensure accurate master data management and user role setup in the software.

4. IT Support & Troubleshooting

Serve as the first point of contact for all IT-related issues from retail, warehouse, and production teams

Provide remote and on-site troubleshooting for hardware/software/networking problems.

Ensure minimum downtime with fast resolution timelines.

5. Data Backup & Security

Implement and monitor data backup policies for store billing systems and HO systems.

Ensure antivirus, firewall, and cyber security compliance across all devices and networks.

6. Asset & License Management

Maintain updated inventory of all IT assets across retail and corporate locations.

Track software licenses and renewals (e.g., Windows, antivirus, Wizapp, etc.).

7. MIS Reporting & Documentation

Prepare weekly/monthly IT performance and audit reports.

Maintain records of incidents, resolutions, audits, and infrastructure status.

8. Project Coordination

Support IT implementation during store openings, renovations, or relocations.

Coordinate with vendors for procurement, cabling, CCTV installation, and network setup.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Shift:

Day shift
Work Days:

Weekend only
Work Location: In person