Job Description

Pune, India Compliance and Customer Operations 16382 What You'll Do

Avalara is at an exciting stage of growth -- scaling globally, deepening customer trust, and strengthening how we connect and engage our teams worldwide. As our Senior Internal Communications Lead, you won't just share information -- you'll shape the voice, rhythm, and influence of Avalara's internal communications. This is an Individual contributor role with no reporting under you. This role is based in Pune.



You will be reporting to the SVP, Customer Experience Operations, you'll partner with leaders across the business to create engaging, strategic communications that inform, inspire, and connect 700+ employees worldwide. You'll design messaging strategies that cut through the noise, strengthen Avalara's culture, and allow employees to understand and contribute to our transformation journey.


If you thrive in storytelling, know how to influence at senior levels, and can translate complex strategies into compelling, human-centered communications, this role is built for you.





What Your Responsibilities Will Be

Design and deliver strategic communications plans aligned to Avalara's business priorities, culture, and brand voice. Partner with senior leaders to create clear, engaging narratives that mobilize teams and promote Avalara's values. Lead multi-channel campaigns (intranet, newsletters, live events, video, email, and SharePoint) that reach global audiences. Create executive-level storytelling -- helping leaders connect authentically with their teams through speeches, town halls, and leadership summits. Build editorial calendars, standards, and templates that scale across the organization. Coach and advise managers on practices to strengthen engagement. Innovate with new formats, channels, and technologies (AI, video, digital platforms) to increase reach and influence. Provide metrics, insights, and feedback loops to improve communication effectiveness.



What You'll Need to be Successful

8+ years in communications, PR, or employee engagement (ideally in tech, SaaS, or global organizations). Proficient in business English, with an ability to translate complex ideas into clear messaging for senior leaders and diverse global teams. Proficient in storytelling, writing, and editing skills across formats and audiences. Experience influencing and advising executives with confidence. You are experienced in digital communication platforms (SharePoint, Microsoft Suite, intranet tools, video editing). You have experience managing large-scale internal events and campaigns. You have High EQ and relationship-building skills; able to connect across geographies, cultures, and levels. A creative, innovative mindset with an eye for design and brand consistency. Experience leading meetings and presenting work to the Director level and above, and display a high degree of confidentiality and ability to handle sensitive topics.

#LI-Onsite





Avalara is an AI-first Company

Avalara is an AI-first company

.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.You'll bring experience using AI and AI-related technologies, ready to thrive here. You'll AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.




How We'll Take Care of You

Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.




What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company -- we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.