Job Description

Job description

Company and benefits

Job ID

SRINT016845

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Travel

Up to 25%

Role

Sr Interaction Designer (Customer Experience Interaction Designer)

Why UKG:



At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.



We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you.



About the Role



We're looking for a passionate Interaction Designer to join our Customer Experience Innovation (CXI) team. In this role, you'll design intuitive, engaging, and accessible digital experiences that help our customers achieve their goals seamlessly. You'll collaborate closely with product managers, engineers, researchers, and other designers to translate user insights into elegant, scalable design solutions.



Responsibilities



Lead interaction design efforts across key projects within the CXI team.



Define user flows, wireframes, prototypes, and interaction patterns to support intuitive product experiences.



Collaborate with UX researchers to incorporate user feedback and data into design decisions.



Partner with visual designers, content strategists, and developers to ensure designs are both beautiful and technically feasible.



Advocate for accessible and inclusive design practices.



Contribute to and help evolve our design system, ensuring consistency across products and touchpoints.



Present design solutions and rationale to stakeholders at all levels.



Stay up to date on industry trends and best practices in interaction design, usability, and emerging technologies.



Expected Success Outcomes



Improved Customer Experience: Measurable increases in task completion rates, satisfaction scores, or reduced customer effort through well-crafted interaction design.



Consistent Design Language: Contribution to a unified design system that scales across CXI initiatives, ensuring consistency and brand alignment.



Effective Collaboration: Strong partnerships with product, engineering, and research resulting in efficient delivery of design solutions on time and with high quality.



Data-Driven Impact: Demonstrated use of user research and analytics to inform design decisions, with evidence of measurable improvements in product adoption or engagement.



Innovation Leadership: Delivery of creative interaction patterns and prototypes that inspire stakeholders and push forward the customer experience vision.



Advocacy for Accessibility: Designs consistently meet accessibility standards (WCAG), ensuring inclusive experiences for all users.



Qualifications



3+ years of experience as an interaction designer, product designer, or similar role.



Strong portfolio demonstrating expertise in user flows, wireframes, prototypes, and interaction patterns.



Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).



Solid understanding of user-centered design principles and usability best practices.



Experience working collaboratively with cross-functional teams in an agile environment.



Strong communication skills with the ability to explain design decisions clearly.



Familiarity with accessibility standards (WCAG) and inclusive design practices.



Nice to Have



Experience with design systems at scale.



Knowledge of front-end technologies (HTML, CSS, JavaScript) to collaborate effectively with developers.



Background in motion design or micro interactions.



Previous work on enterprise or SaaS platforms.




Company Overview:





UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com.





UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.



Disability Accommodation in the Application and Interview Process



For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com


NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job inter


ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.