Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
20-May-2025
Job ID
8784
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Description and Requirements

Analyze, validate and process transactions as per Desktop procedures (L3 & L4)

Analyze and research all discrepancies.

Research & Investigate and resolve outstanding items

Determine eligibility and applicable plan provisions while meeting timeliness goals

Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email

Establish action plans for each file to bring claims to resolution

Utilize internal and external specialty resources to maximize impact on each claim file

Utilize Intellis and ACS (SIR) to update and maintain accurate data record

Use PC programs to increase productivity and performance

Ensure that the assigned targets are met in accordance with SLA and Internal standards

Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence

Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.

Ensure adherence to established attendance schedules

Sedentary work - involves sitting most of the time

Close visual acuity - viewing a computer terminal and extensive reading

Talking - expressing or exchanging ideas by means of the spoken word

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces(TM) for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!