Job Description

City/Cities
Jaipur
Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
24-Mar-2025
Job ID
7054
Description and Requirements
Position Summary
This position is with the GSS Operations team. An individual will be aligned with the IDI Operations Claims Indexing team. In this position need to perform email indexing and processing. This team performs daily Claims Email or Form Indexing for IDI and processing where processor will review the required fields (Applicant First Name, Last Name, Claim number etc.). In case of any missing information, then research would be required to find the missing information. Correct the appropriate information from the available email body.
Individual should also have the knowledge of accounts and reconciliation to handle banking related transactions which also includes transactions related to lockbox management, journal entries, MIDAS account management, Ebox returns, Suspense research along with changes in the policy like demographic changes, policy change and enquiries.
Any other essential function that may occur from time to time as directed by the Supervisor.
Job Responsibilities

• Review and understand the Email content.
• Proactively managing the work volumes of these to stay within service level agreements.
• Complete the indexing as per the pre-defined timelines with accuracy.
• Maintain a day-to-day production tracker and Time and Motion tracker.
• Call out process related risk/issues/misses on timely manner and to the designated SPOC.
• Takes responsibility for the work done and share performance improvement ideas as applicable.
• Interpret information from customer requests and apply them to our standard procedures.
• Completion of other, similar processes to support the overall team delivery.
• Reviewing and analyzing e-mail content and cross check the details if anything is missed out
• Ensuring that indexing guidelines and standards are met as per process work instructions / SOPs
• Working closely with Stateside partner to ensure the accuracy and comprehensiveness of indexes
• Checking for any errors or inconsistencies in the index and making necessary corrections
• Staying updated on latest indexing practices and trends
• Excellent reading comprehension and language skills to understand the content, context, and structure of the documents.
• A high level of attention to detail to ensure accuracy and consistency in indexing.
• Good written skills to liaise with Stateside partners to understand their specific indexing needs.
• Problem-solving skills to address indexing challenges and to adapt to various formats and styles of documents.

Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
1-2 years
General and Technical Skills

• Computer navigation skills along with Proficient in Microsoft Excel
• Keyboarding and data entry speed (Minimum 40 WPM with 90% accuracy)
• Eye for detail
• Strong English skills that allow for reading, understanding and subsequent interpretation of the data
• Problem Solving
• Judgement & Decision making
• Multitasking
• Enthusiastic and flexible.
• Proven customer service skills
• Excellent analytical and research skills
• Well organized and flexible with a sense of urgency approach
• Teamwork / Managing Self / Adaptability
• Ability to work successfully in production/metrics driven environment.
• Adaptability to change
• Accounting/math problem solving skills
• Ability to handle feedback and be open to continuous process improvements.

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplacesxe2x84xa2 for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's . Join us!