Job Description

Key areas of responsibility: Socialize the deployment process, CX Agent technical specs and service expectations with internal teams and CX Cloud Customers Remotely assist customers with the deployment and installation of Cisco# s CX Agent Communicate any issues, concerns, successes, etc. to the Program Manager and upper management. Provide weekly updates to Program Management team on deployment status. Regularly update internal portals withr equired metrics and other account information. Train CX Cloud customers on device management and basic troubleshooting techniques to maintain their agents and network inventory for CX Cloud. Manage cases as they come in for CXCl oud Support or CX Agent Support Update all cases through our CSOne Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed Skills required: Proficient in both Linux and Unix Knowledge with network protocols-Telnet, SSH, SNMP, Ping Ability to think strategically and work independently Ability to prioritize and organize multiple projects requests of varying importance and timesens itivity Strong time management capabilities Must be able to learn and work quickly under pressure Excellent technical skills Well-spoken and well written Preferred Qualifications: A bachelor# s degree in Information Technology Computer Science Computer or electrical engineering Customer service experience Experience with CSPC CX Agent Prime Or similar collection software platforms Experience with s ervice Portals and offerings (SNTC PSS DSS Smart Care NP BCI BCS) Reliable and dependable work ethic System administration experience Experience with ServiceNow, Jira, Salesforce, CDETS, Rally.

Job Requirements: Cisco Nexus, Access Switch Administration, Managed Cisco Wireless LAN

Job Type

SUBCONTRACT

Location

BANGALORE

Mandatory Skills

• Cisco Nexus