Job Description

Key Responsibilities

1. Recruitment & Staffing

Manage full-cycle recruitment for sales executives, store managers, cashiers, billing staff, security staff, and back-office roles. Screen and shortlist candidates; conduct interviews and coordinate final rounds. Ensure manpower availability during peak seasons, festivals, and promotional events. Maintain a talent pipeline and coordinate with agencies for hiring.

2. Onboarding & Orientation

Prepare appointment letters, contracts, and joining documentation. Conduct showroom orientation covering product knowledge, grooming standards, customer service, and policies. Facilitate initial training for new hires in coordination with department heads.

3. Attendance, Payroll & Compliance

Maintain attendance records, leaves, and punctuality through HRMS or manual systems. Coordinate monthly payroll inputs, incentives, commissions, and overtime calculations. Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act). Maintain employee files and ensure timely documentation audits.

4. Employee Relations & Store Discipline

Ensure grooming standards, code of conduct, and professional behavior across all staff. Handle grievances, conflicts, and disciplinary issues with sensitivity. Maintain a positive and productive work environment within the showroom.

5. Performance Management

Track sales staff performance, targets, and incentive eligibility. Support annual appraisals, promotions, and skill evaluation. Identify training needs and coordinate training sessions on sales, product knowledge, and customer service.

6. HR Policies & SOP Implementation

Enforce HR policies, showroom rules, and operational SOPs. Recommend improvements to HR processes specific to jewellery retail. Ensure uniform and grooming compliance for showroom staff.

7. Engagement & Retention

Organize employee engagement activities, celebrations, and recognition programs. Conduct exit interviews and analyze attrition trends. Implement retention initiatives to reduce staff turnover.

Required Skills & Competencies

Strong knowledge of HR operations and retail industry practices. Understanding of jewellery retail (sales cycle, customer handling, billing, KYC). Excellent communication, grooming, and interpersonal skills. Ability to handle employee issues professionally and maintain confidentiality. Proficiency in MS Office, HRMS tools, and email communication. Strong organizational and time-management abilities.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Life insurance Provident Fund
Education:

Master's (Required)
Experience:

Sr .HR: 3 years (Preferred)
Work Location: In person