The Sr. Front Office Associate - Front Desk is responsible for welcoming guests, handling check-in/check-out, ensuring smooth front desk operations, and providing excellent hospitality services. This role focuses on creating a positive guest experience by addressing guest needs, resolving issues, and maintaining high service standards.
Welcome guests warmly and assist with check-in and check-out procedures.
Handle room reservations, cancellations, and room allocation.
Manage phone calls, emails, and guest inquiries promptly.
Maintain accurate records, registration cards, and guest billing.
Coordinate with housekeeping and other departments for room status and guest requirements.
Ensure the front desk area is clean, organized, and well-presented.
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