Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position:

Senior Facility Executive

Overview:

The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals.

Key Responsibilities:

Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs

Lead a diverse team of soft services professionals across multiple client sites

Establish service excellence frameworks and performance metrics that align with client expectations

Build and maintain executive-level relationships with key clients and stakeholders

Drive continuous improvement initiatives that enhance service quality while optimizing costs

Identify and implement innovative technologies to improve soft services delivery

Oversee the financial performance of the soft services portfolio, including budgeting, forecasting, and P&L management

Develop and maintain strategic vendor partnerships to enhance service offerings

Qualifications:

7 + years experience in soft services management with at least 5 years in an executive leadership role

Proven track record of developing and implementing innovative soft services programs

Strong commercial acumen with experience in P&L management and strategic planning

Excellent stakeholder management skills with ability to influence at C-suite level

Master's degree in Business Administration, Facility Management, or related field preferred

Industry certifications such as IFMA, RICS, or equivalent

Outstanding team leadership capabilities with experience managing geographically dispersed teams

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.