Job Description

Purpose
Responsible for generation of quality sales leads and activation of non-active customers for the organization
Operational

• Develop the tele sales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc.
• Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions
• Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams
• Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams
• Ensure lead conversion through fixing of meetings, customer visits, proposals etc.
• Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months

Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.

Skills Required