Job Description

Title: Sr. Executive
Location: Bangalore
Exp: 3+ yrs
:
Qualifications:

• 3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social
• Look for the following keywords in potential profiles:
• Sprinklr Configurations
• Setting up approval workflows in Sprinklr
• Setting up content journey in Sprinklr
• Setting up Ads initiative
• Ads setup
• Media plan and budget
• User onboarding and training
• Converting business requirements into scalable configurations
• Building reporting and engagement dashboards
• Building engagement or monitoring workflows
• Experiences in setting up macros, custom fields, rules, roles, user journeys, ad accounts, ad sets and campaigns
• Troubleshooting
• Setting up workflows for dark posts, sponsored posts, and boosted posts
• Experience in using JIRA, ServiceNow, AI tools and Microsoft tools is an added advantage.
• Essential keywords lsocial listening & customer experience
• Bachelor's degree in Engineering/Master of Business Administration

• Good stakeholder management experience
• Exceptional time management skills and a results-driven mindset
• Quick decision-maker with a proactive approach to problem-solving.
• Experience in programming search queries and conducting own analysis
• Confident, professional, and courteous communication (verbal and written) with fluency in English
• Understanding of enterprise software support processes and tools
• Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams)
• Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels