Job Description

Description Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of pr

Description Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks.Typically reports to the Senior Team Leader / Manager. Job Responsibility . Provides transactional services personally, using clear communication and common courtesy and accurately completes tasks and exchanges information as delegated . Supports colleagues through the application of knowledge . Understands the relevant processes and purpose in the team . Regularly exchanges information by being collaborative and working well with others . May handle difficult contacts . Makes judgements based on the analysis of factual information . Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas. Skills Service Delivery Employee Experience HR Transformation People Centric - 100% Human People Development Delivers through others External trends and insights User Experience Data Analytics and Insights System and Process Transformation Strategy Execution Policy and Standards Resilience Customer Centricity Service and Delivery Management