Job Description

Sr. Executive/ Assistant Manager - Retail Relations

Core Responsibilities Accountability Supporting Actions

Lease documentation & fit out coordination


Coordinate with legal team to conclude on the contract clauses and taking a final signoff from the tenant / retailer on the contract.


Support leasing team in registering lease agreements before store opening.


Ensure the tenant compliance with the fit-out guidelines and

necessary documentation is in place before the tenant starts trading.


Coordinates tenants move-in and move-outs, and "walks-through" spaces with the tenants.


Responsible for the ADSR implementation, coordination with agency, handling escalations etc.


Ensure Company's design standards are executed as approved. This can relate to marketing event set ups, shop fronts, tenant's visual merchandising etc.


Ensuring weekly fit-out updates are ready

Tenant Performance & Partnerships


Play an active role in collections from tenants for all outstanding invoices and getting them cleared within stipulated timelines, including collection of Gift Vouchers etc.


Audit management - Store front audits, brand & Store & safety audits, retailer statutory compliance audits and Fire & Safety Audit.


Conducting regular meetings with store managers & area managers to understand & discuss their business & other critical operational issues.


Ensuring the stores are well stocked and updated in relation to competition.


Coordinating with marketing team and retailers for the low performing brands, designing marketing strategies for them, designing category promotions.


Act as an effective liaison between tenants and management by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner.


Ensures the services are provided in compliance with the policies, procedures, regulations and contractual obligations and standards.


Maintaining retailer files and history cards, need to update this with tenant issues.


Arranging tenant awards, retailer satisfaction survey, quarterly trainings for retailers for enhancing sales and standards or other similar initiatives to ensure retail staff is motivated at all times.

MIS, Reporting

Preparing TD report & sales analysis of operational stores in the centre. Timely preparation of the reports tracking the trading density and benchmarking performance with the external market, TD and OC analysis YOY (retailer category wise);


Complete database management in terms of - retailer contact information.

Self-Development


Ensure timely updating of the required skills.


Attending relevant forums / seminar for market updates / intelligence;

Qualifications / Experience Required


3-5 years in retail community Centre / shopping Centre - Operations, Marketing


MBA or equivalent degree in Hospitality

Preferred Qualities


Attention to detail


Excellent time management and organizational skills


Strong work ethics, intense drive, and initiative for quality and customer service.


Ability to act and operate independently with minimal daily direction


Ability to identify and resolve problems and develop alternative solutions on time


Good interpersonal skills

Job Types: Full-time, Permanent

Pay: ₹311,327.30 - ₹600,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person