Job Description

Job Summary:

We are seeking an experienced training professional with at least 4+ years of experience to deliver impactful learning initiatives within a premium jewelry retail environment. The ideal candidate will be a facilitator in the space of product, process & soft skills,

A good exposure in instructional design principles and experience tailoring learning solutions for operational and technical teams is essential.

Key Responsibilities:

Training Delivery:

Deliver engaging and structured in-store (

OJT

) & virtual training sessions.

Facilitate hands-on workshops, role-plays, and real-time case studies to enhance learning.

Incorporate the latest training methodologies.

Customer Experience Training:

Educate staff on delivering an exceptional customer journey, from store entry to final purchase.

Conduct training on effective communication, personalized consultations, and handling customer queries.

Ensure all team members comply with SOPS.

Performance Monitoring & Feedback:

Regularly visit retail stores to assess training effectiveness and staff performance.

Conduct mock sessions and quality audits as training interventions.

Provide timely feedback and actionable insights to improve staff skills.

Develop assessments to measure knowledge retention and practical application.

Collaborate with managers to identify training needs and skill gaps.

Content Development & Upgradation:

Design and maintain training modules, presentations, and manuals based on evolving learning needs.

Stay updated with the latest industry trends and incorporate best practices into training programs.

Create engaging training materials, including videos, quizzes, and interactive content.

Monitor training effectiveness and recommend enhancements for continuous improvement.

Continuous Improvement:

Gather feedback from trainees to enhance training effectiveness.

Identify skill gaps and customize training programs accordingly.

Foster a learning culture within the organization by encouraging self-learning and skill enhancement.

Stay updated on industry trends, tools, and techniques to enhance training programs.

Travel to various locations to conduct training as needed.

Qualifications & Skills:

Min. 4 years of experience (Retail/ Hospitality)

Strong presentation and communication skills.

Energetic & passionate

Ability to adapt training methods to different learning styles.

Excellent organizational and time-management skills.

Proficiency in Microsoft Office and e-learning platforms.

Willingness to travel extensively.

Job Types: Full-time, Permanent

Pay: Up to ?1,200,000.00 per year

Schedule:

Day shift Morning shift
Application Question(s):

How many years do you have in Learning & Development? Please mention the Industries you have worked in?
Work Location: In person