Job Description

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About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.


Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring--a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.


Our approach to hiring reflects our commitment to

Global Inclusion

. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

SR EXEC-O2C DEDUCTIONS

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The Deductions Snr Exec B2B Order to Cash (O2C) reports directly to the Deductions AM, within the O2C thread in Global Shared Services. The Deductions Snr Exec is responsible for identifying and processing the KBNA Deductions high volume, high value portfolio.

The Deductions Snr Exec will collaborate with the Deductions AM and other team members to:

Identify, code and process the deductions portfolio that they have been set with mindset of the end-to-end processes, customer centricity, suggesting improved processes where appropriate. Achieve service delivery goals Interact and build business relationships with key business stakeholders, involved in the deductions processing, i.e.: Customer Services, Supply Chain, Cash application, Credit & Collections (relates to both internal and external customers)

Key Responsibilities

Process deductions for KBNA (Kitchen & Bath, NA) which includes recognizing, coding, investigating, and resolving deductions high/medium complexity reason codes from customer accounts, focusing on reduction of outstanding deduction quantity, cycle time, and value. Receive, prioritize, and respond to customer inquiries via phone, e-mail; will require work in customer portals. Learns and understands basic Customer Service order & claim processes, basic order fulfillment, and physical distribution network principles, including reverse logistics. Keep meticulous records of all deductions, including supporting paperwork and correspondence history. Work with GPO team to develop and maintain standard processes. Write and maintain SOP's relating to deduction processing. Liaise with AM and key stakeholders to provide SME expertise to create and implement solutions to reduce the frequency of deductions while increasing overall deduction management efficiency and continuous improvement. Support O2C GPO team in project work such as system implementation/ enhancement or business process change initiatives to the extent impacting deduction processes. Actively use adequate and timely root cause analysis methodology to understand problem drivers and provide analysis back to AM for consideration and necessary implementation. Identify potential areas for process improvements and automation including robotics for deductions processing.

Relationships and Contacts

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Reports to Global Delivery Lead (GDL) O2C within Global Shared Services

Organization Relationships:

+ Credit & Collections
+ Customer Services
+ Sales
+ Supply Chain / Logistics
+ Cash application.
+ Business Controllers
+ Tax and Treasury
+ Internal Audit
+ Shared Services delivery teams and Process Excellence team

External Business Relationships:

+ Customers

The Person - Qualifications & Experience

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BS degree in Accounting, Finance, or General Management (Qualified by experience will be considered) Interest in Accounts Receivable/Finance environment. Experience in Deduction processing desirable. Experience (1 year) of working in a global and matrixed organization. Shared Services experience desirable. Good analytical, critical thinking and problem-solving skills. Effective oral and written communication (English) and people skills, as well as the capacity to interact across global departments and with external customers. Experience with the MS Office suite, including MS Excel. Experience in ERP systems and deduction management software (such as SAP, and High Radius) or equivalent desirable. Detail orientated, with a focus on accuracy, customer service and achieving deadlines. Self-starter with the ability to work in a fast-paced atmosphere and adjust to shifting priorities.

Experience

4 to 6 years

Mandatory Skills

Deduction Management

Location

Pune, Maharashtra, India