Job Description

We are seeking a skilled and detail-oriented ERP Business Analyst who will act as a key bridge between customer requirements and solution delivery, ensuring business needs are accurately captured, analyzed, and translated into scalable ERP implementations. This role is ideal for someone who enjoys understanding how businesses operate and translating that understanding into effective ERP solutions. The ERP Business Analyst works closely with customers and internal teams to ensure clarity, alignment, and successful delivery across the ERP lifecycle.





Job Responsibilities:

1. Customer Requirements Gathering & Stakeholder Management

Lead detailed requirement gathering for ERP implementations across business

functions such as Finance, Sales, Inventory, Manufacturing, CRM, and Operations

Interface with client stakeholders and engagement partners to understand

RFP/RFI requirements and business expectations

Ensure complete capture of both stated and unstated business needs through

structured discussions and analysis





2. Solution Analysis & Functional Documentation

Translate business requirements into clear functional and non-functional

specifications aligned with ERP capabilities

Create process flows, AS-IS / TO-BE models, workflow diagrams, and system

specifications

Analyze system capabilities to ensure optimal utilization of standard ERP

features before recommending customizations





3. RFP / RFI Solutioning & Pre-Sales Support

Collaborate with pre-sales, solution architects, and technical leads to design

accurate and competitive ERP solutions

Stitch together end-to-end RFP/RFI responses, ensuring functional, technical, and

commercial alignment

Assess and communicate the financial and operational impact of proposed ERP

changes or enhancements





4. Customer Engagement & Solution Validation

Maintain regular cadence with customers for requirement validation,

clarifications, and solution alignment

Present and demonstrate ERP solutions, prototypes, or workflows to enable

customer understanding and confidence

Incorporate customer feedback into solution design and guide delivery teams on

required changes





5. Delivery Team Collaboration & Quality Assurance

Act as a functional bridge between customers and ERP delivery teams

Share customer inputs and business priorities with consultants and developers

Review test cases to ensure 100% coverage of documented business

requirements

Support QA activities through functional validation, integration testing, and UAT

participation





6. Change Management & Continuous Improvement

Facilitate and manage change requests while evaluating their impact on ERP

architecture, timelines, and cost

Conduct root cause analysis on solution gaps or deviations before customer

presentations

Use data modeling and analysis to recommend functional improvements and

process optimizations





7. Project & Delivery Support

Support Project Managers and Principal Consultants in defining project

milestones and delivery phases

Challenge delivery assumptions to ensure feasibility, scalability, and business

alignment

Ensure timely delivery of high-quality ERP solutions and overall customer

satisfaction





8. Domain Expertise & Knowledge Contribution

Collaborate with other Business Analysts to share ERP knowledge and best

practices

Contribute to internal knowledge repositories through case studies, whitepapers,

and reusable use cases

Conduct market and ERP ecosystem research to provide updated insights for

ongoing and future projects

Required Skills:

Strong understanding of business processes and enterprise workflows

Experience in requirement gathering, functional documentation, and solution design

Ability to balance standard process frameworks with business-specific requirements

Excellent stakeholder management and communication skills

Analytical mindset with strong problem-solving and critical-thinking abilities





Must-Haves:

5-9 years of experience as a Business Analyst in enterprise or technology-driven

environments

Hands-on experience working on solution implementation or pre-sales engagements

Exposure to multiple business domains such as Finance, Sales, Operations, Supply

Chain, CRM, or HR

Comfortable interacting with customers, pre-sales teams, and delivery stakeholders

Strong interest in building scalable, business-driven solutions