Job Description

Job Family Descriptor

Responsible for planning for new product/service roll out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation & minimum downtime of infrastructure. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Sales Engineering team and analyze internal technical capability to delivery solution. The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery and customer lifecycle management. Develops solution frameworks, methodology and solutioning to drive standardization of repeat solutioning to ensure reduction in operational cost. Also prepares plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service, defines service realization and SOPs for Service Delivery and resolves escalated issues. Drive technical deployment planning and implementation including installation of operating system, provisioning, network configuration etc. and monitor implementation success.

Broad outline of the Role

Monitors and maintains platforms. Provides back end support for customer requests. Reports/escalates issues to the supervisor and coordinates with internal teams.Generates various kinds of reports related to capacity planning, error reports,etc.Has some previous work experience to allow them to apply their knowledge efficiently and work productively with broad instruction.
Regularly participates in projects or activities as a contributing team member. Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods & teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area. Conducts activities such as preliminary research, analytics and documentation.
Works under direct supervision
Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation.
Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues, challenges problems within their field of specialisation.
Education : BTech or Diploma
Experience : 2-5 years in operations

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills