Job Description

The Opportunity: Reporting to the Sr. Manager of IT Services, the IT Engineer Associate is responsible for supporting multiple applications across the organization, which include Windows, AD, Citrix, Office 365 and additional applications like PagerDuty, Redwood CPP that you will be trained. As a member of our well-respected IT team, you will enjoy a wide variety of self-directed work within a supportive team environment. A positive attitude with the desire to focus on and please the customer, including the ability to quickly understand the customer's point of view, will be key success factors in your role.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Monitor event alerts, acknowledge and, when appropriate, escalate to the next level support team(s).
• Perform in-depth monitoring for P1 and P2 critical applications and basic monitoring for P3, P4 applications.
• Notify Outage Management Team as the first point of contact for critical P1 and P2 alerts to ensure timely escalation and resolution.
• Schedule jobs in SAP tool for different systems, ensure successful runs and restart when required.
• Cleanup NAS backup server files.
• Prepare weekly error report and ensure tickets are created for all failed jobs.
• Prepare weekly & monthly Task performance/ Aging reports, drive aging calls with wider team and ensure tickets are closed on time/record justification if required.
• Support IT changes, prioritizing change requests, assessing impact, and accepting changes which meet requirements.
• Maintain internal knowledge repository.
• Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor's degree or equivalent experience within an enterprise level corporate IT environment is required.
• Experience in IT monitoring is highly desirable.
• Direct experience with Jenkins, Nprinting, Cloudwatch, Qlikview, SolarWinds, Redwood, OpManager and/or PagerDuty is highly desirable.
• Certifications in AWS or ITIL is a plus.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Knowledge of ITIL based Incident, Problem and Change Management processes.
• Strong problem solving and analytical skills.
• Ability to self-start and to effectively participate in a team environment.
• Ability to be an on-call escalation point for production support and scheduled off-hours/weekend work if/when required.
• Ability to focus on the customer and to adhere to processes defined for customer issue handling.
• Ability to examine, summarize, and effectively present data when required.
• Commitment to high professional and ethical standards in a diverse workplace.

ENVIRONMENTAL WORKING CONDITIONS & PHYISICAL EFFORT (Under Typical Positions)

• Hybrid-work is preferred by many coworkers in this organization, with a mandate to work five days on-site, and the rest can be done from home.
• Full-time work from the office is also an option.
• Typical work hours fall within North America East Coast time-zones, adjusting as necessary to accommodate ongoing projects.
• Reasonable flexibility in working hours is mutual, flexibility may be agreed to for support of personal needs and can also be necessary to support work activities and deadlines.
• Personal computer will be supplied, adequate network connectivity while working remotely is required and is the responsibility of the individual.
• Diverse abilities may be accommodated in this role more easily than a similar role at other companies for reasons that include the remote-work potential and/or working hours flexibility.
• Work assignments vary and are not highly documented into standard operating procedures, prior experience and precedent are often used to fulfil requests.
• New alternatives to improve productivity and reduce effort are welcome and encouraged.
• Minimal physical effort is required, work is mostly sedentary.
• Travel outside of the local office is not required.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Skills Required