Job Description

The

Opportunity:

------------------------


Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including

Office 365, Active Directory, Windows 365, Certificates provisioning

and

ServiceNow

.


This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams and Vendors to ensure optimal performance and reliability of business-critical systems.


The ideal candidate will bring strong

technical expertise, Leadership capabilities

, and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support, drive adherence to ITIL processes, and act as a key escalation point for complex issues. A positive attitude, strong communication skills, and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.

What we're looking for

Associate degree or equivalent professional experience in IT or a related field is required; a Bachelor's degree is preferred. 3plus years of experience in managing and supporting

Active Directory, Office 365, ServiceNow

, Windows 365 and

Certificates provisioning

in an enterprise environment. Demonstrated success in a

technical leadership role

or as a

Senior application support

E

ngineer

. Strong ability to provide

front-end support

and technical guidance to internal teams and departments. Excellent

communication and interpersonal skills

, with the ability to lead discussions and collaborate across teams. Should be Flexible to work in 245 rotational shifts and hybrid working.

How you will thrive and create an impact

Lead and provide expert-level technical support in

Office 365, Active Directory, Windows 365

,

Certificate provisioning

and

ServiceNow

across teams. Facilitate team collaboration, coordinate and participate in

performance reviews

, and support

process transitions

. Ensure the K

nowledge repository

is regularly updated and maintained for accuracy and accessibility. Monitor and resolve I

ncidents and Service requests

, ensuring compliance with

SLA timelines.

Manage the

ticketing system

, ensuring all queries and resolutions are tracked and documented. Take ownership of

escalated issues

, driving them to resolution with minimal business impact. Report on

operational status

, manage assigned tickets, and prioritize tasks effectively to meet deadlines. Collaborate with D

evelopment teams, internal users, Application owners and Vendors

to enhance application performance. Analyze application functionality and recommend

improvements or optimizations

. Apply strong knowledge of

ITIL processes

including Incident, Problem, and Change Management. Continuously upskill and stay current with evolving process and technology standards. Deliver

customized training sessions

to internal teams to improve technical proficiency and process awareness. Plan and coordinate

application maintenance and upgrade schedules

to ensure minimal disruption. Develop and share

operational and performance reports

with business stakeholders.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career.

Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better.

It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.



We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.


If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation