Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role Profile
Role title:
Sr. Engineer, Global Customer Assurance (Transmission)
Colt Level:
PT2 Advance
Function:
O&E - Network Operations
Reports to:
Team Leader/Manager
Location:
Gurgaon /Bangalore
Role purpose
At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level. Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. The primary function of the engineer is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit for service related incidents for all Colt products delivered over the Transmission network with 24x7 responsibilities. Develops customer solutions to address a variety of business problems across Transmission domain. Acts a point of contact on multiple functional areas related to Transmission technologies and able to configure the Circuits on different vendors, Technologies and various NMS.
Key accountabilities
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