Job Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
As part of the Contact Centers team, this individual diligently works with SRE Manager /DevOps Teams and application managers to monitor overall application(s) availability, latency and system health. Mentor, educate, and train support personnel on how to use tools.

• Ensure reliability, availability, and performance of critical applications.
• Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
• Understanding of best practices for AWS, EC2, Kubernetes and monitoring of containers. Manages capacity planning, updates, upgrades, and internal integration
• Experience with site monitoring and log monitoring tools, specifically Datadog/Dynatrace.
• Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
• Coordinates with DevOps, Problem Management, etc escalations to support monitoring
• Develop and implement disaster recovery plans to ensure business continuity.
• Continuously improve processes and practices to enhance system reliability and team efficiency
• Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality

• Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using modern technologies to adapt to provide value to business
• Work effectively with onshore and business teams
• Effectively communicate status, issues, and risks in a precise and timely manner
• Participate in design meetings and determine technical requirements
• The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly
• Strong understanding of systems, networks and troubleshooting techniques.
• Experience in automated pipeline build, and continuous integration. Source control, branching, & merging (git)

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required

• Bachelor's degree in Computer Science, Engineering, or related field
• 4 to 6 years hands-on industry experience in software development
• 3 years experience as a DevOps Engineer
• Proficiency in scripting languages (e.g., Bash, Python) and configuration management tools
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Familiarity with cloud platforms such as AWS
• Experience with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitLab CI)
• Experience with Infrastructure as code (IaC) principles (e.gTerraform)
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Working experience in agile delivery framework
• Working experience with observability platforms and building operational dashboards (e.g Datadog or Dynatrace)

Preferred

• Knowledge of security best practices in a DevOps environment
• Experience with logging and monitoring tools (e.g., Datadog / Dynatrace)
• Strong problem-solving and communication skills
• Experience with Harness tools

Skills Required