Job Description

Responsibilities:
Provide IT Support-

• Provide technical support to users
• Perform ad-hoc analysis
• Assist users with hardware and software installations
• Act as a resource for colleagues with less experience
• Implement New Systems-
• Develop technical specifications and evaluate technical responses as part of IT procurement
• Install hardware equipment, software and maintenance agreements
• Perform acceptance testing of installed/upgraded equipment
• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
• Design new methods of highly complex reporting and presentation
• Conduct office automation feasibility studies
• Prepare, propose, implement and track projects, policies, procedures and standards relating to

Technology Management, IT security and infrastructure as a whole.
Maintain Systems -

• Organise system activities including planned maintenance events, system backup processes and

disaster recovery drills

• Develop supporting documentation of all activities
• Research alternates to existing software and hardware
• To work closely with stakeholders in a cross-functional groupings to ensure integration, project

execution and successful implementation and support with minimal disruption to user operation
Resolve Issues
Review trend of support cases related to endpoint, deployment and areas to identify any areas of
concern, propose and implement improvement measures

• Identify interdependencies when analysing problems to develop feasible innovative solutions in

compliance with security.

• Coordinate activities to identify, diagnose and rectify problems with little precedence
• Simulate user problems to resolve operating difficulties
• Develop innovative solutions and/or systems modifications to reduce user problems
• Develop mitigating and/or preventive solutions
• Assist senior leaders in disaster recovery planning and testing

Qualifications:
Bachelor's degree or equivalent experience

• At least 7 years or more experience in Desktop EUC environment using leading methodologies &

processes with some network and firewall knowledge preferred.

• Certification in ITIL, MCSA for Windows 10 is preferred
• Three years or more experience in RFP documentation, clarification, negotiation and completion of

procurement cycle

• Possess leadership qualities, should have managed a team of at least 5 for the past 3 years.

Preferred Skills & Experience:

• Successful track record in project management, user and vendor management and as a project

lead for small to mid-scale projects.

• Experience in MS Windows environment & application support.
• Strong leadership and analytical skills and ability to work independently.
• Experience in End user device deployment and planning in healthcare industry or government domain is an added advantage.
• At least 3-5 years of relevant hands-on experience in project management of large scale projects.
• Strong interpersonal skills with the ability to work with different groups of stakeholders.
• Very strong people skills to manage multiple stakeholders including users, senior management, IT

teams, project teams, vendors.

• Sound understanding and hands on experience in all phases of the project lifecycle
• Effective written and verbal communication skills
• Knowledge in Microsoft Active Directory. Proficient and deep understanding on Microsoft Active

Directory including deploying, configuring and managing GPOs

• Experience in implementing or working in environment with Network Access Control solutions with

posture checks
Location- Pune
Budget: given in mail
Job Type: Contract to Hire
Pos- 5
Exp: 5 to 8 years
NP: Immediate to 15 days