Job Description

Key Responsibilities:

Client Communication & Coordination

Manage 60+ ongoing projects across SEO, Google Ads, SMM, and Development. Schedule and conduct weekly, biweekly, or monthly review meetings with clients to present progress, results, and action plans. Collect and record monthly client feedback for all projects. Maintain professional, proactive, and timely communication between clients and internal teams. Ensure all deliverables align with client goals and expectations.
Internal Project Management

Coordinate with SEO, Google Ads, SMM, and Development teams to ensure timely completion of tasks. Monitor project timelines, deliverables, and dependencies using Basecamp or company PMS. Prepare and maintain project plans, task trackers, and reports for management. Identify bottlenecks or resource issues and suggest practical solutions. Support the Project Manager in weekly team meetings, reports, and updates.
Performance Tracking & Reporting

Track KPIs like deadlines, communication frequency, and task completion. Share weekly/monthly performance summaries with management. Suggest process improvements or automation ideas to improve efficiency.
Relationship & Quality Management

Ensure quality and consistency in all client communications. Handle client queries or escalations with clarity, empathy, and accountability. Foster collaboration across departments for smooth delivery.
Key Skills & Requirements

2-3 years of experience in digital marketing coordination or client servicing. Strong understanding of SEO, Google Ads, SMM, and web development processes. Excellent communication, follow-up, and organizational skills. Ability to manage multiple projects with attention to detail. Familiar with project management tools (Basecamp, Asana, etc.). Proficient in Google Sheets/Docs and presentation preparation.
Performance Expectations (KPIs)

100% timely project updates and client meetings. Zero client complaints due to miscommunication. PMS/project sheets consistently updated with clear status. Positive client feedback every month.
Experience & Working Conditions

Experience: 4+ years Working Days: Monday to Friday (4th Saturday working*)
Salary: Based on experience (No bar for the right candidate) Location: 801, Anand Mangal, Rajnagar Club Lane, Nr. Municipal School, Ambawadi, Ahmedabad - 380006 Contact Person: HR - +91 63558 79149 For more information: www.shoutnhike.com Join ShoutnHike and bring your creativity to life!
Job Type: Full-time

Pay: ₹30,065.03 - ₹55,164.84 per month

Work Location: In person