Job Description

• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'

• Prepare necessary documentation around technical procedures as well as operational procedures.

• Report defects and design issues to our development teams.

• Work on most complex database-related issues directly with Team/DBAs/Development

• Mentor and coaches team members.

• Perform root cause analysis of recurring issues.

• Act as a single point of contact for escalations.

• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.

• Support highly-available cross enterprise common/middleware applications on a large, global network.

• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL

Preffered Skillsets Experience

• Microsoft SQL Server Certified , Azure SQL cert is mandatory

• Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.

• T-SQL, PowerShell, or equivalent scripting knowledge, preferred

• Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory

• Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud

• troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.

• Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations

• Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.

• Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.

• Knowledge of writing advanced SQL/DB scripts to perform troubleshooting

• Software support experience demonstrating troubleshooting / analytical skills

• Proven ability to mentor, coach, and develop internal education programs

• Verbal and written command of the English language.

Skills Required