Job Description

: YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we\'re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireUX Professionals in the following areas : : Experience: 5-7 years. Senior Customer Experience (CX) Researcher We are seeking a Senior Customer Experience (CX) Researcher to lead teams through the customer centered research process throughout the business journey. If you are a passionate, curious, motivated, qualitative research professional, we want to talk to you. The Role As a Senior CX Researcher, you will enable business teams to learn deeply about their customers, uncover customer pain, motivations, desires, and vet early ideas through group facilitation and direct research. Our typical research process involves open-ended interviews, storyboards and prototypes, as well as custom research to validate / invalidate hypotheses and better understand risks. This includes: Coaching teams on tactics and best practices for conducting effective user research. Developing research and testing strategies and logistics for entrepreneurial teams by assisting in the creation of interview scripts, storyboards, and prototypes. Working with other researchers to devise custom research strategies. Leading research synthesis and translating observations into findings. Partnering with designers on the creation of design artifacts in various degrees of fidelity Providing thought leadership on Schlumberger research methodologies such as piloting new tactics, where appropriate, for incorporation into the Schlumberger user research toolkit Collaborating with product teams to find creative ways to recruit relevant research participants . Experience To be successful, we have found the following characteristics to be beneficial: Interest in a wide variety of global business topics, with a curious mind and the ability to make connections between diverse fields and industries. Comfort within a fast-paced, collaborative environment with product teams Desire and patience to mentor others (including non-researchers) Ability to pivot, when necessary, and skilled at knowing when to lead versus when to collaborate. Adept at delivering high-quality research outcomes within time and budget constraints. Willing to be flexible and work when the work is needed, sometimes at odd hours (there are lots of peaks and valleys during a season cadence) Supportive of colleagues when they need a hand to keep projects running smoothly. Politically savvy when working with senior management with an a bility to work effectively with all levels of organizations. Requirements 5+ years of relevant work experience Degree in human/computer interaction, behavioral economics, cognitive psychology, design, media studies, marketing, or related field Experience with a variety of qualitative user research methods from foundational (remote and in-person interviewing) generative (participatory design, storyboard/concept testing), and evaluative methods (usability testing, surveys) Demonstrated experience applying CX research methods for conceiving, validating, and designing a product or service. Wide experience in a vector graphics editor and prototyping tool, ideally Figma or Sketch. Wide experience in UX wireframing and concepting tools, ideally Figma, Axure, or Balsamiq Working knowledge and interest in learning a wide variety of visual mockup tools such as Photoshop, Illustrator, After Effects Clear and persuasive written and oral communication style. Experience with prototyping tools (Figma, InVision, Sketch, Balsamiq, etc.) is a plus. Previous experience in larger enterprise environment and within a start-up company or venture building is a plus. [Team/Role] Specific Requirements (a plus) - Carbon Management Expertise with access to network of contacts on Carbon / Sustainability related topics (can be on a specific topic below and/or across) Experience running CX research in relevant industries: E&P, Refining, Industry (utilities, cement, petrochems, steel, manufacturing, ) Knowledge of carbon accounting (Scope 1, 2, 3) At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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