Job Description

As a Sr. Customer Support Executive, you will play a key role in delivering exceptional customer service and driving support excellence across voice and chat channels.

Responsibilities

Answer incoming calls / Make outgoing calls as per requirement Management and resolve customer complaints Identify and escalate issues to respective Point of Contact / in respective channel Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up on customer calls where necessary Inbound Chat Support - Respond with empathy & professionalism Troubleshoot Issues - Make sure users get quick and clear solutions

Qualifications

1+ years of experience in a call center environment Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately

Job Location:

HSR Layout Bangalore

Language Known -

English + Tamil + kannada + Malyalam.

Job Type: Full-time

Pay: ?360,000.00 - ?432,000.00 per year

Work Location: In person

Speak with the employer

+91 9510888111