We are Hiring for Grace Staffing Services - Telecomm Voice Process (Vikhroli Branch)
Job Title:
Customer Support Representative - International Voice Process (Telecom Sales & Service)
Job Type:
Full-Time
Location:
Vikhroli, Mumbai (Work From Office)
Shift:
Rotational Shifts (24x7)
We are hiring Customer Support Executives for an international telecom voice process supporting US and UK customers. The role includes customer service and sales activities, with strict adherence to quality, compliance, and security standards.
Key Responsibilities
Handle inbound and outbound international voice calls
Resolve telecom service, billing, and account-related queries
Perform upselling and cross-selling of telecom products
Meet assigned sales, quality, and productivity targets
Maintain accurate documentation of customer interactions
Comply with process guidelines, data privacy, and information security policies
Eligibility Criteria
Education: HSC (12th Pass) mandatory
Experience: Minimum 1 year of BPO voice process experience
Documentation: Relieving letters from last 2 employers mandatory
Additional Compliance Requirement
Employment is subject to
background verification, including UAN and employment checks
Skills Required
Excellent English communication skills
Strong customer handling and sales orientation
Basic computer knowledge
Willingness to work rotational shifts
Benefits
Fixed salary + performance-based incentives
Night shift allowance (as applicable)
Home pick-up and drop transportation for all shifts
How To Apply kindly connect through below