Job Description

Hiring: Customer Service Representative (International Voice Process)

Location:

Mumbai

Shift:

US Rotational Shifts (Night Shifts)

Company:

Grace Staffing Services

Working Days:

5 Days/Week (2 Rotational Offs)

About the Job:

Join our dynamic international customer support team and take your BPO career to the next level! We're looking for

experienced voice support professionals

to handle inbound customer queries for a leading US client. If you're confident in English, love solving problems, and are open to night shifts -- apply now!

? What's in It for You?

Attractive Salary Package

+ Performance-based

Incentives

Pick-up & Drop

Facility for Night Shifts

Stable Job

with Long-term Career Growth Work in a

Professional International Environment

Paid Training + Friendly Work Culture

Key Responsibilities:

Answer inbound calls and assist US-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with

target-based roles and night shifts

.

Who Can Apply?

Minimum

0-5 year's experience

in an

International BPO (Voice Process)

HSC or Graduate

Fresher's also can Apply Strong

English communication skills

(mandatory) Comfortable working

night shifts & rotational shifts

No job gaps

, no absconding history Must have

all documents

ready (KYC ID's, Education Marksheets & Work Experience Proofs)

Shift & Schedule:

9-hour shift

+ 1-hour break

5 working days

with

2 rotational weekly offs

Night shift (US hours)

Apply Today!

Email your resume to:

Gracecareers02@gmail.com

Call/WhatsApp HR:

7715882251

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?50,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Evening shift Night shift Rotational shift US shift
Supplemental Pay:

Commission pay Joining bonus Overtime pay Performance bonus
Work Location: In person