: US Banking Customer Service Representative (Voice Process)
Shift
: US Rotational (Night Shifts)
Working Days
: 5 Days a Week (2 Rotational Offs)
Mode
: Work-from-office
Note:
US Banking
:
We are looking for skilled
US
based
Banking Customer Service Representative
for a
voice process
role. The ideal candidate will be responsible for handling inbound customer calls related to banking and services, including account inquiries, transactions, and problem resolution. The role requires a strong customer service focus, effective communication, and a willingness to work in
US rotational shifts
.
Key Responsibilities
:
Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting.
Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction.
Resolve customer complaints effectively, following banking procedures and guidelines.
Maintain accurate records of customer interactions and escalate issues when necessary.
Meet individual and team performance metrics, including response time and customer satisfaction.
Eligibility
:
HSC
(
Minimum
12 Months of International BPO experience mandatory
)
Prior experience in
banking, finance, or related customer service
roles is preferred.
Excellent verbal and written communication skills
in English.
Comfortable working in
US rotational shifts
.
No career gaps
; must have continuous work history.
Must be
okay to travel
to the office and
have all required documents
(ID proof, educational certificates, and Employment documents).
Pick-up or drop-off
transportation will be provided by the company in Night Shifts.
Note : All Companies Experience or Relieving Letters Mandatory.
Note :
Exception only can be taken if only for
one or two companies relieving letter
missing Optional would required supportive documents i.e
offer letter/Pay Slips, Bank statements
for entire Tenure or employment.
Note :
Background verification through
UAN Service history
would be checked.
Note:
No relocation
Cases and Candidate should be based in
Mumbai
only can apply
What We Offer
:
Competitive salary with performance-based incentives.
Pick-up and drop-off
facility.
Growth opportunities in the international banking sector.
Comprehensive training and support.
Job Types: Full-time, Permanent
Pay: Up to ?700,000.00 per year
Benefits:
Health insurance
Life insurance
Paid sick time
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay: