Job Description

Job Family Descriptor Mobile Messaging Exchange is critical Product vertical at Tata communication and has been a successful stint over last couple of years. We at Tata communication are fully committed to drive growth and success to the company and require cadence who can take the ownership and ensure delivery within committed timelines. The incumbent would be responsible to deliver Mobile services to Customer with Orders as per Committed RFS and guidelines, with Clear focus on coordination and rigorous Follow up with Customer as well as key stake holders. Scrutinize orders logged by sales team for completeness before commencing delivery process. Provide inputs to supervisor on provisioning issues to be discussed. Has/ Built in depth knowledge within Provisioning & Configuration Management & to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, and seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning & Configuration Management. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues. Candidate needs to work with minimal guidance from their line managers and needs to be keep him updated with periodic progress. Should be able to sustain high pressure and delivery with fast pace. Major Activities: - . Customer co-ordination for Order related activity. . Deeper understanding of 4G-LTE/Roaming/ messaging MT/ MO. . Configuration and Management for Provisioning of Customer & Suppliers. . Basic understanding of SCCP/ SMS signaling. . Understanding of KIBANA Monitoring tool, EDR traces, Logs and Decode. . Change management handling for Customer delivery as well as assurance/ commercial/billing issues . Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams. . Should be a team player and enjoys working within and CFT teams. II) Person Specification: a) Requisite Skills: o Technical . 4G-LTE, Diameter - Signaling, SCCP Signaling/ SMS Flows. . OSS/BSS Tools-Cramer, REPC, BPM. . Understanding of HUB/ Aggregator model. o Behavioral . Assertive with good negotiation, Strong analytical and Management skills. . Good communication and interpersonal skills. . Able to work under pressure. . Understanding business requirement. . Quick Leaner and adapts to changing environment fairly quickly. o Experience . 3-6 years of experience b) Educational Qualifications: . Graduate degree- BE/BTech in Electronics and Communication. Broad outline of the Role Scrutinize orders logged by sales teams for completeness before commencement of delivery process orders as per guidelines Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Engineering Graduate Experience 0 4 years

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