Sr Customer Service Executive Order Management
Year Chennai, Tamil Nadu, India
Job Description
- Candidate should have 5+ years of experience in Telecom/ISP domain
- Work closely with enterprise customer, account manager, Other licence Operators, technical program management team to meet the customer expectations on delivery milestones
- Knowledge in handling FTTx broadband
- Experience in broadband provisioning & Cease order management
- Periodic update to customer is key activity/responsibility
- Cross check Customer communications and KCIs (Keep Customer Informed)
- Constantly monitor and report on project progress and status to all stakeholders
- Experience in managing international customer
- Experience in Validation and order management & scheduling an engineer for service change request
- Escalating Field team for a highly escalated order and securing Field resources.
- Hands on experience in CRM & Ticketing tools (Amdocs, BMC, COMS, CPS & SSBS)
- Knowledge in SAP BI(BOXI).
- Strong Verbal and written communications skills
- A good team player & good Customer experience /satisfaction
- Experience in Last mile connectivity, Supplier Co-ordination and order delivery
1. Excellent written and verbal Communication skills
2. Good knowledge in telecom products/services
3. Proficient in MS applications
Candidate should be ready to work in UK shifts (continuous or rotational)
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
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Job Detail
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Job IdJD3011150
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear