Job Description

The Customer Service Executive would be responsible for below activities

Master Data management for entire portfolio listed with the customer and all DC/ Store combinations Maintaining the Mapping in system as per the customer master Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system * Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast accuracy , EDI etc)