Job Description

Main job purpose:

To ensure efficiency and control of the business activities from order receipt to product delivery



The Customer Service Executive would be responsible for below activities



Master Data management for entire portfolio listed with the customer and all DC/ Store

combinations



Maintaining the Mapping in system as per the customer master Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc



Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -

resolving issues on extra Appointment and PO Extensions



Drive on shelf availability and support all marketing plans & new launches to deliver business

growth through flawless supply chain execution



Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain

Team



Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables



Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to

minimize Excess Ordering



Meeting customers for replenishment review , master synchronization & sales forecast and

feeding back the inputs in the system



Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast

accuracy , EDI etc)