Job Description

Job description

Work location:

DN Nagar Andheri (W)

We are looking for an experienced SR Customer Service Executive to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Supervise, train, and mentor service team members to enhance performance and professional growth. Conduct regular team meetings, assign tasks, and set performance targets.

Requirements and skills

Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry's latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

total work: 5 years (Preferred)
Salary: ?25,000.00 - ?35,000.00 per month

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

Day shift
Work Location: In person