Job Description

We are seeking an experienced Senior Customer Care Executive to manage and support

the US medical prescription process in our Health Tech company. The ideal candidate will

have 4+ years of experience in healthcare customer service, with a strong understanding

of patient centricity, prescription handling, and compliance requirements. In this role,

you will be responsible for handling customer interactions through email, chat, and

outbound calls, ensuring a smooth and professional communication experience. You will

serve as a vital link between the company and its clients, providing efficient and accurate

support.

KEY RESPONSIBILITIES


Work effectively in a team environment with a pleasant, professional, and

courteous demeanor.


Manage and process medical prescriptions accurately, ensuring compliance

with US healthcare regulations (e.g., HIPAA).


Provide support via email, chat, and outbound & inbound calls to both

internal and external customers.


Assist patients, and healthcare providers with prescription-related queries

and issue resolution.


Address customer queries, resolve complaints, and ensure customer satisfaction.


Maintain accurate patient records and ensure data privacy standards are met.


Handle escalations and complex prescription cases professionally and efficiently.


Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:


3-5 experience in customer service within the Medical & Healthcare Industry is

preferred.


Excellent verbal and written communication skills.


Strong problem-solving and analytical abilities.


Ability to manage multiple customer interactions effectively.


Handle customer complaints, and provide appropriate solutions and

alternatives within the time limits


A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:


Experience in telemedicine, online pharmacies, or US healthcare customer support.


Familiarity with insurance claims processing and prior authorization workflows.


Knowledge of e-prescribing platforms and US pharmacy network


Ability to work in a fast-paced and regulated environment


Min Graduate

Job Types: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

Schedule:

Day shift Morning shift Night shift Rotational shift
Work Location: In person

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