Job Description

We are seeking an experienced Senior Customer Care Executive to manage and support

the US medical prescription process in our Health Tech company. The ideal candidate will

have 4+ years of experience in healthcare customer service, with a strong understanding

of patient centricity, prescription handling, and compliance requirements. In this role,

you will be responsible for handling customer interactions through email, chat, and

outbound calls, ensuring a smooth and professional communication experience. You will

serve as a vital link between the company and its clients, providing efficient and accurate

support.

KEY RESPONSIBILITIES

? Work effectively in a team environment with a pleasant, professional, and

courteous demeanor.

? Manage and process medical prescriptions accurately, ensuring compliance

with US healthcare regulations (e.g., HIPAA).

? Provide support via email, chat, and outbound & inbound calls to both

internal and external customers.

? Assist patients, and healthcare providers with prescription-related queries

and issue resolution.

? Address customer queries, resolve complaints, and ensure customer satisfaction.

? Maintain accurate patient records and ensure data privacy standards are met.

? Handle escalations and complex prescription cases professionally and efficiently.

? Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

? 3-5 experience in customer service within the Medical & Healthcare Industry is

preferred.

? Excellent verbal and written communication skills.

? Strong problem-solving and analytical abilities.

? Ability to manage multiple customer interactions effectively.

? Handle customer complaints, and provide appropriate solutions and

alternatives within the time limits

? A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

? Experience in telemedicine, online pharmacies, or US healthcare customer support.

? Familiarity with insurance claims processing and prior authorization workflows.

? Knowledge of e-prescribing platforms and US pharmacy network

? Ability to work in a fast-paced and regulated environment

? Min Graduate

Job Types: Full-time, Permanent

Pay: Up to ?500,000.00 per year

Schedule:

Day shift Morning shift Night shift Rotational shift
Work Location: In person

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