Job Description

Roles and Responsibilities:

Develop long-term and trusted relationships with key stakeholders at multiple-levels. Cultivate a deep sense of confidence and engagement with clients. Schedule regular meetings with clients / key accounts to ensure they are satisfied with the offered product and services and made aware of new engagement opportunities. Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients. Engage in seeking client feedback to gauge the customer satisfaction levels. Drive forward company's customer satisfaction objective by encouraging / empowering superior customer service and taking initiatives to deepen and strengthen the same. Act as a point of contact for complaints and aid quick redressal of challenging situations. Help business team up-sell or cross-sell services and products. Manage retention and further scaling of AMC Business for all products in line with the targets defined from time to time. Prepare and submit quotes to clients, handle negotiations and finalize AMC Subscriptions while ensuring closure of agreements. Gain in-depth functional knowledge of the company's flagship solution to impart trainings and conduct awareness programs for clients. Collaborate with internal teams (e.g. Business Team, Client Support Team, Banking Team, Finance Team, Senior Management) to address customers' needs. Generate innovative ideas to support customers, boost brand awareness and achieve retention goals.

Qualifications:

Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management & Alliances. Proven work experience of 3+ years as a Key Account Manager/ Client Relationship Executive or relevant role (Experience in working with BFSI Industry preferred) Proven ability to prioritize multiple responsibilities, juggle multiple account management projects, balancing client deliverables on multiple projects as well as internal obligations. Problem-solving attitude.
Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹65,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person