Job Description

Job Summary:

Responsible for handling US customer calls (inbound and outbound), resolving customer issues, and supporting the team to deliver high-quality service.

Key Responsibilities:

Handle US inbound and outbound customer calls professionally Resolve customer queries, complaints, and escalations efficiently Follow up with customers through outbound calls when required Support and guide junior customer care executives Maintain accurate records in CRM systems Coordinate with internal teams for timely resolution Meet quality, productivity, and customer satisfaction targets Ensure compliance with company policies and US customer service standards

Skills & Requirements:

Excellent spoken English with a neutral or US accent Strong problem-solving and customer-handling skills Experience in handling US voice processes (inbound & outbound) Ability to work in night shifts Basic computer and CRM knowledge Team-handling and mentoring skills

Experience & Qualification:

Graduate preferred 2-4 years of experience in US customer support or call center role
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Experience:

3year: 1 year (Required)
Work Location: In person