Job Description

Join a team recognized for leadership, innovation and diversity Position: Sr Cust Exp Specialist Location : Pune Experience : min 2 years in Customer Services environment, preferably with contract administration expertise Goals Work as part of a successful India Centre of Excellence (COE) team responsible for delivering all aspects of contract administration for the Pacific, South East Asia and India.Comply with business processes and controls in order to deliver \'best in class\' customer service and order management fulfilment. Key Deliverables Successful and timely booking and lifecycle handling of all service contracts Support Pacific, South East Asia and India Operations/Regional Admin with all required administration activities Work within guidelines of Global policies and processes Responsibilities Administer all aspects of Project and Services management in SFDC/ SAP Equipment schedule setup & Preventative Maintenance Service Request management Purchase Requisitioning (SAP) Validation of PO & obtain supplier acknowledgement Expedite orders via supply chain Goods receipt of orders on delivery Generation of contract renewal package for Sales/Operations Ensure good document control Invoice generation (attention to specific customer/country requirements) WO closure in SFDC Generation & booking of contract renewal opportunities Customer master data set up & management Clear concise communications with local Sales, Operations & Regional Admin YOU MUST HAVE Graduation Skills Eager to learn and work in a changing and fast growing environment Customer and action oriented Self motivated with good communication skills Strong team player with positive outlook Proven organisational and self-motivation abilities Ability to interact with a wide variety of customers in various countries Has a hands on approach Interpersonal skills Oral & written communication at all levels English Fluent Other Asia languages a plus WE VALUE An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction

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