Job Description

This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The Analytics and Automation team that drives competitive Advantage for BMC Helix by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization.
About You
You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact.
Role and Responsibilities
As a CRM admin. in our CRM & Customer Data Excellence team, your responsibilities will include:

• Salesforce Platform Management: Administer, configure, and maintain the Salesforce platform, ensuring optimal performance, reliability, and alignment with business objectives.
• Data Quality & Governance: Own data hygiene, deduplication, enrichment, and operational cadence processes to maintain high CRM data quality. Implement and monitor data governance policies.
• User & Access Management: Manage user roles, permissions, profiles, and license usage in compliance with security and regulatory standards.
• Territory & Process Administration: Oversee territory assignment and changes for the sales community, adhering to the GTM model. Support lead lifecycle, opportunity management, and forecasting initiatives.
• Change Management & Deployment: Lead user acceptance testing (UAT), deployment, and change management for system enhancements and fixes. Communicate changes and gather feedback from stakeholders.
• Training & Documentation: Develop, plan, and deliver sales tool training. Build and maintain internal documentation and best practices.
• Cross-Functional Collaboration: Partner with business, IT, and other teams to implement scalable processes and automation across the CRM ecosystem. Advocate for business needs and act as a subject matter expert on Salesforce and business processes.
• Reporting & Analytics: Perform business analysis and reporting, providing actionable insights to management and sales teams.
• Continuous Improvement: Proactively identify process bottlenecks and propose scalable solutions. Evaluate new Salesforce features and drive adoption of relevant enhancements.
• Ensure adherence to data privacy regulations (e.g., GDPR), support audit activities, and conduct periodic reviews of access controls.

Professional Expertise
Must-Have Skills:

• Proven experience as the operational point of contact for sales and business teams, ensuring smooth execution of GTM processes and high data quality standards
• Deep expertise in Salesforce operations: user management, data governance, process automation, and system configuration
• Strong understanding of marketing and sales processes: territory management, lead management and routing, pipeline management, deal progression, and forecasting
• Knowledge of account and contact management best practices, including segmentation, enrichment, deduplication, and hierarchy management
• Exposure to revenue operations workflows such as territory management, pipeline coverage, and quota tracking
• Ability to translate technical concepts into clear business terms and vice versa; strong sense of responsibility and teamwork.
• Proactive problem-solving: identifying bottlenecks and proposing practical, scalable solutions
• Track record of implementing automation and workflow that reduce manual tasks and improve CRM usability and productivity
• Proficiency in Microsoft Office suite, especially Excel
• Experience working in global teams across time zones in a collaborative environment with business users, colleagues, IT, Sales Operations, Marketing, Customer Success and other colleagues
• Acted as the operational point of contact for Sales and other parts of the business teams, ensuring smooth execution of GTM processes and high data quality standards.
• Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation and system configuration.
• Good understanding of Marketing & Sales processes: Territory Management, Lead Management& Routing, Pipeline Management, Deal Progression, Forecasting
• Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management.
• Exposure to Revenue Operations workflows such as territory management, pipeline coverage and quota tracking.
• Team player with strong sense of responsibility and ability to translate technical concepts into clear business terms and vice versa.
• Proactively identifies bottlenecks in processes and proposes practical, scalable solutions.
• Ability to handle multiple tasks simultaneously and prioritize accordingly
• Lead and optimize core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene.
• Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability and increased team productivity.
• Proficient in Microsoft suite - Word, PowerPoint and especially Excel
• Experience working in a global team working across different time zones, in a collaborative environment with business users, colleagues, IT, Sales Operations, Marketing, Customer Success and other colleagues

Preferred Skills:

• Broader knowledge of other Revenue tech stack tools, e.g. Eloqua, HubSpot, Gainsight, Certinia
• Familiarity with implementing AI and Agents to improve productivity and enhance the user experience
• Experience with data visualization tools (e.g., Tableau, CRMA, Power BI) and basic scripting (e.g., Salesforce Flow, Apex triggers).

Education:

• Bachelor's degree in computer science, Information Systems, or a related field
• Salesforce Administrator certification preferred
• Minimum 3 years' experience in Salesforce administration or related roles (recommended).

CA-DNP
Why Work Here? Because You'll Matter.?
We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.?
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.?
Make Your Mark At Helix?
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.?
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.
Min salary
1,294,350
Why Work Here? Because You'll Matter.?
We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.?
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.?
Make Your Mark At Helix?
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.?
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary
1,725,800
Max salary
2,157,250
Min Salary - NEW
1,294,350
Max Salary - NEW
2,157,250

Skills Required