Job Description

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Role : Senior Consultant

Exp - 7+years

Roles and Responsibilities include:

Provide consulting services, while working very closely with our clients, helping them solve their most complex business and technology challenges

Deliver outstanding client results, while facilitating client teams in implementing recommendations that drive a great customer experience

Lead and support leaders in business development pursuits such as RFI/RFP responses and writing proactive proposals

Work as a product owner/product manager in agile based software delivery of business/IT transformation projects and manage a team of junior analysts

Lead Discovery programs across all geos based on client's business ask around Customer Experience levers

Lead joint working sessions with clients, develop user personas and user journeys and construct business case scenarios in support of clients' agendas

Draw conclusions from the market / industry trends, competitor insights and support go to market initiatives for Cognizant

Contribute to research and writing of Thought leadership articles/whitepapers and develop supporting collaterals

Proactively support team building and on-boarding efforts via mentoring

Consultants must have good subject matter expertise on one or more of the following industries - Retail, Consumer Goods, Travel, Hospitality

Consultants must have good expertise with Customer Experience enhancement projects

Mentor and groom junior consultants on consulting skills, customer experience accelerators and on participating in RFP responses and discovery programs