Job Description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision. "To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently."

Our Vision starts with our values--Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role:
The

Sr. Shared Service Associate

will lead and manage key aspects of our internal projects, training initiatives, quality assurance processes, and ongoing technical support. This associate will be a strategic thinker with a proven track record in project management, possess strong leadership skills, and have a keen understanding of training and quality assurance methodologies. This role requires effective collaboration with cross-functional teams, ensuring the successful delivery of projects and maintaining the highest standards of quality and client satisfaction.

The Responsibilities:

Training and Quality Assurance

Develop and implement comprehensive training programs for the internal implementation team, ensuring alignment with organizational goals and best practices. Oversee the creation and maintenance of training documents, manuals, and materials. Conduct quality assurance checks on training processes and materials to ensure accuracy, effectiveness, and consistency.

Internal Projects

Lead and manage internal projects from initiation to completion, ensuring that they are delivered on time and within scope. Collaborate with cross-functional teams to define project goals, scope, and deliverables. Proactively identify potential risks and issues and implement effective mitigation strategies. Foster a collaborative and positive project team environment.

Keeper of Training Documents

Maintain a centralized repository for all training documents, manuals, and materials. Ensure version control and accessibility for relevant stakeholders. Implement improvements to enhance document organization and retrieval.

Quality Assurance Check

Establish and execute quality assurance processes for both internal and external projects. Monitor and evaluate project and training outcomes to identify areas for improvement. Implement corrective actions to address quality issues and enhance overall project performance.

Ongoing Technical Support

Provide leadership in delivering ongoing technical support to internal teams and external clients. Collaborate with technical teams to ensure timely resolution of issues and effective support services. Implement measures to enhance the efficiency and effectiveness of technical support processes.

Existing Client Change Requests

Perform existing client change requests, working closely with account management and technical teams. Communicate effectively with internal contacts to manage expectations and ensure successful implementation of requested changes.

The Desired Attributes:
ExperienceExtensive experience in project coordination or a related field. Proficiency in MS Excel is crucial, as reporting and dashboards will play a significant role in daily responsibilities. Proven track record of successfully managing complex processes.
Customer FocusAbility to understand and meet the needs of internal and external stakeholders

Team CollaborationProven ability to work collaboratively in a team environment. Experience coordinating and collaborating with various departments.

AdaptabilityFlexibility to adapt to changing priorities and responsibilities. Willingness to learn and implement new technologies and processes.

Problem ResolutionSkill in resolving complex issues efficiently and effectively. Ability to address challenges and find innovative solutions.

Organizational SkillsStrong organizational and time-management skills. Ability to manage multiple tasks and meet deadlines.


Additional Position Information:Onsight, Hybrid or Remote Opportunity Location: HYDE/HYDW Core Hours: As per business requirement, core hours 8 hours per day/one hour break Core Days Worked: Monday - Friday
The Benefits:Company-Sponsored Health Insurance Competitive Pay Healthy work Culture Career Growth Opportunities Learning and Development Opportunities Referral Award Program Company Provided IT Equipment
Learn more at www.meazurelearning.com


Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.