Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Are you ready to be a valued colleague within a Global IT Organization, surrounded by hard-working and driven individuals? Information Technology within the Contact Center space is constantly evolving, and we are growing with it! Come join our team and be part of this exciting journey!
Discover Impactful Work:
We are currently seeking a skilled and dedicated Sr. Business System Analyst (BSA III). The BSA will act as a bridge between business collaborators, product owners, and technical teams to define, document, and translate requirements into Salesforce Health Cloud/Life Sciences Cloud solutions that support Risk Evaluation and Mitigation Strategy (REMS) programs, to drive a range of sophisticated IT projects, from inception through execution, within the Medical Communications department of the Clinical Research Group. As a key member of our Project Management Office, you will have the opportunity to drive technology enablement and innovation as we move towards the future. You will be encouraging and cultivating positive relationships and establishing trust with clients and internal business partners. Collaborating closely with global multi-functional teams, your role will involve delivering effective solutions that drive desired business outcomes. As our technology footprint and portfolio expands, timely execution of our portfolio and technology roadmap is key to our success. If this challenge excites you, please apply within.
Sr. Business System Analyst Responsibilities:

• Capture, analyze, and document business requirements, functional specifications, and process flows for REMS programs on Salesforce Health Cloud or Life Sciences Cloud.
• Translate sophisticated regulatory workflows (Prescriber, Pharmacy, Patient, AR, Call Center, etc.) into Salesforce capabilities.
• Facilitate workshops with multi-functional team members (IT, QA/Validation, and Business Teams).
• Create user stories, acceptance criteria, and use case diagrams aligned to Agile sprints.
• Support development and QA teams during design, build, and testing phases (SIT, UAT, and PQ).
• Partner with validation and compliance teams to ensure work meet GxP and audit requirements.
• Collaborate with Product Owner and Scrum Master to prioritize backlog, refine epics/stories, and ensure traceability across Jira, TestRail, and Confluence.
• Contribute to URS/FRS, SOP documentation, and RACI matrices for validated systems.
• Assist with data migration mappings, integrations (Mulesoft, SFTP, AWS, etc.), and change control impact assessments (CREQ/CSVC).
• Participate in sprint planning, retrospectives, and daily stand-ups as part of the Agile cadence.
• Knowledge about AppExchange products.

Education and Experience:

• Bachelor's or Master's degree in Computer Science.
• Previous experience that provides the knowledge, skills, and abilities to perform the job comparable to 5+ years' experience working in a Salesforce software development environment, of which at least 4 years must be directly involved in leading small to medium requirement gathering initiatives, or equivalent combination of education, training, and experience.
• Salesforce certifications (Administrator, Business Analyst, Salesforce Administrator preferred).
• Understanding of data privacy regulations, and multi-stakeholder coordination (manufacturer, pharmacy, call center, prescriber, patient).
• The candidate should have a demonstrable understanding of regulated environments (GxP, 21 CFR Part 11, HIPAA) and experience working in Agile frameworks.
• REMS (Risk Evaluation and Mitigation Strategies) experience is preferred.

Knowledge, Skills and Abilities:

• Domain Expertise: Health care proven ability is preferred.
• Salesforce Skills: Health cloud or Lifesciences cloud experience is preferred.

Understanding of Objects, Flows, Process Builder, Lightning Pages, Data Model, Integrations, and Field Audit Trail / Compliance configurations. * Regulatory Knowledge: Familiarity with FDA REMS guidelines, 21 CFR Part 11, HIPAA, GxP validation practices.

• Requirements Management: Expertise in eliciting and documenting business and functional requirements, process mapping, and user story creation.
• Tools: Experience with Jira, Confluence, TestRail, and Gearset/Azure DevOps for traceability and deployments.
• Agile Practices: Strong knowledge of Agile ceremonies, story grooming, estimation, sprint planning, retrospectives, and Definition of Done (DoD).
• Communication: Excellent verbal and written communication skills; ability to simplify complex concepts for technical and non-technical participants.

Physical Requirements and Working Environment:
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Rotating shifts may be required, and the primary operation supports US business hours.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of concentration.
• Constant interaction with clients/associates required.
• Daily exposure to high pressure, strong concentration needed.
• The position is a hybrid position with some days in office and some days from private remote location.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 128,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Skills Required