Job Description

DESCRIPTION

Equal parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.

Our Business Coaches are leaders and collaborators. They are analytical and creative; deadline-driven, organized and able to multi-task; and have strong interpersonal skills including a demonstrated ability to earn trust, inspire others, and be empathetic. You'll be at the center of cross-functional teams, all working together to deliver the highest quality experience to Amazon customers.

If you're a dynamic, organized self-starter who's ready to partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world, we'd like to talk with you. Curious? Good, that's one of our Leadership Principles! Discover more about the opportunity below.

WHAT YOU'LL DO
As a Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across IN. You'll work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. You'll collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Together, you'll provide best-in-class support for owners by removing obstacles and improving financial, operational, and safety practices at the network level. You'll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, Business Coaches are responsible for:

• Supporting owners as they onboard to the program and prepare to launch.

• Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.

• Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.

• Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

WHAT WE LOOK FOR
We seek customer-obsessed, detail-oriented individuals with a wide range of academic backgrounds, work experiences, and perspectives. Business Coaches should have the curiosity to ask the right questions, the ability to collaborate with DSPs and colleagues, and the leadership to transform ideas into action. The right candidate will enjoy developing and improving processes, leveraging data and analytics, assessing root causes, and providing insights to help DSP owners drive strong business results. Successful candidates:

• Are highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently.

• Have exceptional written and verbal communication skills and the proven ability to build trust and develop relationships.

• Must be able to work collaboratively in a team environment with various stakeholders and are comfortable managing by influence.

• Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions. Someone who is able to deliver independently and take the lead on local initiatives.

• Able to work both tactically and strategically. Determines the strategy and where to simplify or extend solutions for the best outcome. Drives the use of best practices.

• Able to handle complex problems/efforts, decisions, and escalations. Must be able to mitigate long-term risks and find a path forward in difficult situations.

• Are able to work effectively with people at all levels in an organization.

BASIC QUALIFICATIONS

• Bachelor's degree.

• 5+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.

• Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.

• Strong interpersonal skills and experience managing and developing relationships.

• Willingness to travel (~2-3 days/week); the role is based out of our Irvine office, but the Candidate must be flexible with hours and travel to support the portfolio of assigned DSP owners as needed.

PREFERRED QUALIFICATIONS

• 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.

• MBA or other advanced graduate degree.

• Last Mile, Operations, and/or small parcel packaging experience.

• Experience working with or owning a small business.

ABOUT AMAZON LOGISTICS
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

BASIC QUALIFICATIONS

Basic Qualifications
Required qualifications

A completed Bachelor's Degree is REQUIRED but a Master's degree is preferred
Ability to Deep Dive and develop innovative ideas for process challenges.
Have led Kaizens to deliver results and have the ability to teach and advocate PDCA thinking at all levels
Experience using and communicating performance metrics
Proven ability to influence others without having positional authority
Strong verbal and written communication skills are a must.
Strong Bias for great customer service: Be able to effectively think from customers' perspectives and bring these perspectives into process and product improvements.
Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

PREFERRED QUALIFICATIONS

Preferred Qualifications
Bachelor's Degree with additional Operations, Process Engineering or related field and MBA strongly preferred
Ability to handle changing priorities and use good judgement in stressful situations.
Proven ability to influence others without having positional authority.