Job Description

The Sr. Business Analyst will play a crucial role in analysing and documenting business requirements for in-store retail commerce technology projects, such as Oracle POS, Microsoft POS, or equivalent systems. This role involves collaborating with cross-functional teams to ensure business needs are accurately captured and communicated, aligning retail commerce systems with business objectives and user needs. The analyst will also identify opportunities for process optimization and efficiency in a fast-paced, global fashion retail environment.
As a Business Analyst, you will:

• Analyse and document business requirements for in-store retail commerce technology projects, such as Oracle POS, Microsoft POS, or equivalent systems, using Agile methodologies (Scrum/Kanban).
• Collaborate with cross-functional teams including developers, UX/UI designers, and stakeholders to ensure business needs are accurately captured and communicated.
• Support project timelines by identifying and mitigating risks and resolving requirements-related bottlenecks.
• Drive continuous improvement by identifying opportunities for process optimization and efficiency within retail commerce systems.
• Utilize data-driven insights to inform strategic decisions and demonstrate the impact of business analysis on retail operations.
• Foster a culture of collaboration, agility, and innovation.

THE STUFF THAT SETS YOU APART
Must-Have Experience:

• Proficiency in analyzing and documenting requirements for retail commerce technologies such as Microsoft POS
• Proficiency in Dynamics 365 in relation to POS activation
• Experience with Agile methodologies (Scrum/Kanban)
• Strong understanding of retail operations and in-store processes
• Ability to create detailed business requirement documents and functional specifications
• Familiarity with data analysis tools and techniques
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Knowledge of project management tools and techniques
• Ability to identify and mitigate risks related to retail commerce technology projects
• Experience with process optimization and efficiency improvement initiatives

Soft Skills:

• Communication: Clearly articulating business requirements and collaborating with team members and stakeholders.
• Teamwork: Working effectively within a team, contributing to a positive and productive environment.
• Adaptability: Being flexible and open to new ideas, technologies, and methodologies.
• Problem-solving: Approaching challenges with a solution-oriented mindset.
• Attention to Detail: Ensuring accuracy and thoroughness in your work.
• Time Management: Prioritizing tasks and managing time efficiently to meet deadlines.
• Creativity: Bringing innovative ideas to the table and thinking outside the box.
• Empathy: Understanding user needs and perspectives to create user-friendly solutions.
• Continuous Learning: Staying updated with the latest industry trends and technologies.
• Analytical Thinking: Using data-driven insights to inform strategic decisions.

Education:

• Bachelors degree in computer science, Information Systems, Marketing Technology, or related field.
• Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) are a plus.

Nice to Have:

• Experience in the retail industry, particularly within a global context.
• Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.
• Experience in analysing and mapping customer journeys, and familiarity with digital marketing tools.

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never standalone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.
At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork
• Youll be a proud custodian to our DMs culture, embodying what we stand for and encouraging others to do the same
• Youll help build a highly engagedteam ensuring a collaborative culture andproviding guidance&support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness
• You will bring the outside-in; youll share best practice across the team/business and encourageideas sharing as well ascollaborative problem solving
• Youll lead the wayand role model on all thingsDE&I & wellbeing