Job Description

Date Posted: 2025-11-02
Country: India
Location: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.
Job Title: Sr Assistant, Inside Sales
Years of experience: 3-6 Years
On a typical day you will:

• Answering customer inquiries from different sources
• Compiling a daily list of sales leads, Delegating leads to sales department. Providing sales data and guides to the sales department
• Recording all sales details in an application
• Creating and processing orders in a timely manner, processing requests for rush orders.
• Reviewing orders and customer requests to ensure customer satisfaction
• Mailbox management and clearing all email within 24 hrs
• Generate Renewal letters from the system and submit the same to customers 2 months in advance
• Negotiate and convince customers for renewal with a hike in price
• Create revised proposals and send it to customer
• Work with service team to rectify service-related issues and follow up until resolution
• Regular follow up with customers for renewal acceptance and payments
• Updating KYC details in system
• Uploading PO's and acceptance documents in the system
• Submit invoices to customers and follow up for payment
• Ensure to receive the payment from customer and work with finance team to clear the transaction

What you will need to be successful:

• A bachelor's or associate degree is must
• 3+ years of experience in inside sales or customer support (Voice)
• Experience in administration, high volume office work is advantageous
• Candidates should have call experience
• Strong analytical, organizational & time management skills
• Excellent teamwork, motivational, interpersonal, communication and customer service skills
• Proficiency in English, Hindi, Kanada, Tamil, Telugu & Bengali languages

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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