Job Description

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In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.
What you'll be doing...

• Gain a basic understanding of IDeaS products and processes in relation to the hospitality business

• Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
• Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
• Communicate with clients via the appropriate method
• Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
• Ensure timely identification of issues and appropriate escalations to the senior ROA member

What you'll bring to us...

• Assist in special departmental projects
• Acquire Technical Skills to qualify for Sr. Associate Hospitality Revenue Optimization Analyst certifications
• Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients.

B. Sc. or a degree in Science stream or Degree or Diploma in Hotel management.
Post Graduate degree or diploma in computers, Business Administration, or science would be added advantage
At least 1 year of hotel experience in Front Office, Sales, Reservations or Revenue Management in 4 or 5 star hotel chains
Computer proficiency in MS Excel, MS Word, MS PowerPoint
Proven English verbal and written communication skills
Ability to work independently
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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Skills Required