ROLE SUMMARY
The Digital Manufacturing (DM) Team\xe2\x80\x99s mission is to simplify processes and experiences to drive Pfizer Global Supply (PGS) outcomes. DM is responsible for the digital transformation of all processes across shop floor, quality control, quality assurance, engineering, environment, health, and safety operations. Our programs are led by user experience and design thinking to understand the journeys that our PGS customers are working through daily. DM leads a focus on innovative technology implementation across PGS sites including a digital lean production system, sensors, Industrial Internet of Things, wearables, Augmented Reality and Virtual Reality solutions. DM drives efficiencies in end-to-end operations by embedding predictive and prescriptive insights from artificial intelligence into our manufacturing, quality, and cross-functional applications.

The Quality Control (QC) Solutions team within Digital Manufacturing is responsible for the core solutions within the Pfizer Global Supply (PGS) Quality Control area. The solution teams work on enhancing & maintaining the technical capabilities of the QC solutions to allow global quality and site quality control teams to effectively manage, monitor and optimize operations.

The Sr Associate, QC Technical Analyst will be responsible to provide technical support to maintain the health of the solution including troubleshooting issues as they arise and delivery of new functionality to adapt to site requirements.

ROLE RESPONSIBILITIES
The Sr Associate, QC Technical Analyst responsibilities include but are not limited to:

• Working as part of a scrum team & demonstrate agile ways of working.
• Work with the product owner & technical manager, to maintain a product backlog for the solution to effectively manage the technical work required to enhance & maintain the solution.
• Ensure work tasks are completed on schedule to a high quality standard & within configuration guidelines.
• Ensure solutions are maintained in a compliant state in accordance with Pfizer policy and GMP regulations.
• Provide L4 technical support & deployment hypercare support for solution.

BASIC QUALIFICATIONS

• Bachelor\xe2\x80\x99s BS in Information Technology, Engineering, or related discipline.
• 3+ years of technical experience supporting a Lab environment.
• Good written and communication skills with the ability to effectively communicate to stakeholders.
• Experience in all stages of system and application lifecycle from value analysis, business case development, solution deployment through value realization.
• Experience of modern software engineering, including coding standards, code reviews, source control management, build processes, testing, documentation and releasing.
• Good experience in MS Office Products (i.e. MS Word, Excel, PowerPoint, Access).

PREFERRED QUALIFICATIONS

• Experience with Agile (SAFe preferred).
• An understanding of Databases (Oracle/SQL) table structures / table relationships with ability to query the data tables and understanding of cloud computing services (AWS).
• An understanding of the Quality Control laboratory business area.
• An understanding of system GMP requirements and demonstrable knowledge of computer system design and maintenance lifecycle in GMP environments.

PHYSICAL/MENTAL REQUIREMENTS
Ability to manage many parallel objectives and changing priorities. Working with various stakeholders from multiple groups.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Job will require working with global teams and applications. Flexible working schedule will be needed on occasion to accommodate planned agile sprint planning and system releases as well as unplanned/on-call support.

ORGANIZATIONAL RELATIONSHIPS
Reports to Digital Quality, Product Manager EM & Materials Management
Work in collaboration with other Digital & Technology groups within and outside Digital Manufacturing on definition, design, technical build, deployment, embed & optimization of the solutions.


Work Location Assignment: Flexible


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech